Where's my Qubi?

Common questions

I just got my shipping email and nothing shows up

Tracking usually takes 24–48 hours to appear after a parcel is handed to the carrier. If it's been longer than two days, email us and we'll look into it.

This shipment doesn't contain all the items I ordered

Some orders ship in more than one parcel. If you asked us to prioritize your Qubis, they travel ahead of the accessories; orders with wooden charging stands are also split for logistics reasons. In both cases the rest of your items are on their way and will arrive separately, with their own tracking number. If neither applies to your order, email orders@qolour.com and we'll sort it out.

My package shows an exception or failed delivery

Most exceptions (a missed delivery attempt, a customs check) clear up within a day or two. If yours doesn't, or the parcel is heading back to us, email hello@qolour.com with your tracking number and we'll sort it out.